These terms apply to orders placed with Shri Cauverys Pure Veg Restaurant, No 30/1A Chennai–Tiruchi Highway, Samayapuram, Tiruchirappalli 621112, Tamil Nadu, India (FSSAI 12424028000394, GSTIN 33AIEPA6477B1ZQ), including orders placed over WhatsApp and payments made through our online payment links.
An order is confirmed only when we send you a confirmation with an order reference. Until then nothing is reserved. We may decline or cancel an order if an item is unavailable, if the delivery address is outside our service area, or if payment is not received.
Prices are in Indian Rupees and include GST at the applicable rate. The price that applies is the one shown when you place the order. Delivery charges, where they apply, are shown before payment.
Every dish we serve is pure vegetarian. Dishes are prepared in a shared kitchen and we cannot guarantee the absence of any particular ingredient; tell us about an allergy before ordering and we will tell you honestly whether we can serve you safely.
Delivery times given at ordering are estimates and depend on kitchen load and traffic on the highway. Someone must be available at the address to receive the order. If nobody is reachable after two attempts the order is treated as delivered and is not refunded.
Online payments are processed by an RBI-authorised payment aggregator. We do not receive or store your card or UPI credentials. A payment that is debited but not confirmed to us is reversed by the aggregator to the original payment method, normally within five to seven working days.
Our liability for any order is limited to the amount paid for that order.
These terms are governed by the laws of India. Disputes are subject to the courts of Tiruchirappalli, Tamil Nadu.
Write to us on WhatsApp or at the restaurant address above. We reply to order questions the same day during opening hours.