Food is cooked to order, so this policy is deliberately short and specific rather than generous in the abstract. It applies to orders placed with Shri Cauverys Pure Veg Restaurant.
Before the kitchen starts it — cancel on WhatsApp and you are refunded in full.
After the kitchen has started it — we cannot cancel, because the food has been made. Tell us anyway and we will do what we reasonably can.
Subscription meals (Cauverys Nalam) — pause or skip any day up to 10:00 AM for lunch or 5:00 PM for dinner at no charge. Skipped days are credited to the next cycle.
We refund in full, without argument, if the order never arrived, if what arrived was not what you ordered, or if the food reached you in a state it should not have. Message us on WhatsApp with the order reference, on the same day where possible, and send a photo if the problem is with the food itself.
Refunds go back to the original payment method through the payment aggregator that collected the payment. UPI refunds normally land within 24 to 48 hours; card and net-banking refunds take five to seven working days, which is the bank's timeline rather than ours. Cash payments at the counter are refunded in cash at the counter.
If money left your account but no order reference reached you, the payment did not complete at our end. The aggregator reverses it automatically, normally within five to seven working days. Send us the UTR or reference number and we will chase it with them.
Refund requests: WhatsApp us, or come to the restaurant. We do not require a form.